Digital Customer Scan
(Premium Blast : Custom Price)
Stop boiling the ocean. Go right to the heart of digital disruption. Understand how digital companies compete for and win customers one-by-one. See how your online experience rates in customer productivity head-to-head with world-class digital companies. Identify the biggest pain-points impacting customers. This framework powerfully exposes critical flaws in customer experience and the strategic implications for your firm's survival. It also empowers you to act immediately, highlighting with pinpoint accuracy what actions to take first.
How It Works : What We Do
The Digital Customer Scan is a value-based assessment of your company's end-to-end customer experience. BLAST conducts a step-by-step review of the customer workload and value generated by your online experience. We directly compare your results against benchmark digital companies to pin-point root causes of failure in the customer experience and prescribe actions to improve your customer experience.
What You Get : Outputs and Value
- BLAST framework explaining how we track the customer experience and how customer workload and value are scored vs benchmark companies
- Report profiling the step-by-step workload and value of your customer experience relative to benchmark digital companies
- An inventory of the critical points of failure in your customer experience
- Multi-point action plan to correct the customer experience failures
- Data file containing the step-by-step customer experience assessed
- Knowledge transfer session to discuss results and corrective actions
- Follow-up session to discuss customer productivity and priorities
Getting Started : Next Steps
- Order your BLAST solution online via the button below
- We schedule a quick call with you to understand your situation/needs, explain the methodology and choose the customer experience path to evaluate
- We take care of the rest - analysis, synthesis and recommendations
- We send you a PDF of the Scan results and data file
- We give you a tour of the Scan findings, and discuss corrective actions
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