Customer Experience Solutions
Don’t mistake being online for being digital - especially when it comes to customer experience. Check the strength of your online customer experience against high-performing digital companies. Understand how your customer experience impacts customer engagement, acquisition and retention. Know where and why your experience is breaking down and how to quickly adjust to world-class performance.
Digital Customer Experience Scan (Basic Blast : $5k+tax)
Understand how your online customer experience is impacting customer productivity. See how your online experience ranks in customer efficiency and effectiveness, head-to-head with world-class digital companies. Identify the biggest pain points impacting customers.
Experience Optimization (Premium Blast : Custom Price)
You've done your homework. You know where your customer experience needs to change. Blast's Digital CX Optimization helps companies rapidly shift from CX aspiration to transformation. We help get your CX improvement program on the fast track to success.
Optimization Checkpoint (Premium Blast : Custom Price)
Keep your customer optimization efforts on track. Build momentum one-step at a time. Clear roadblocks, using Blast as an objective facilitator. This custom Blast solution is an ideal complement to other Blast customer experience solutions, following up on at regular program intervals and milestones.
Custom CX Blast (Free Consultation, 0.5 hours)
Have a special customer experience problem or opportunity? Blast can help. In just a half hour, we can put some real shape to a fast, simple solution that's right for your firm's needs.