Digital CX Power Index
(Basic Blast : $5k+tax)
Check your company's digital strengths and vulnerabilities against competitors and high-performing digital companies. Understand how your digital strengths and vulnerabilities impact your customer experience and competitiveness. Choose, fine-tune the digital strategy that's right for your company.
How It Works : What We Do
The Digital CX Power Index (CPI) is a survey-driven solution that assesses client views about the digital strength of your company versus competitors. BLAST qualifies your company view with primary research on the digital strength of your primary competitor and high-performing digital companies. BLAST identifies how your digital power impacts your customer experience and identifies actions required to improve competitiveness.
What You Get : Outputs and Value
- CPI framework explaining the 5 distinct characteristics of digital enterprises and how your company was assessed
- Report of CPI survey results and primary research findings showing your company ratings relative to competitors and high-performing digital companies
- Multi-point action plan with highest priorities to address
- Data file containing the survey input provided by your company
- Knowledge transfer session to discuss results and optimization actions
- Follow-up session to calibrate your optimization plan and priority actions
Getting Started : Next Steps
- Order your BLAST solution online via the button below
- We schedule a 1:1 call with you to understand your situation and needs
- We send you an information kit to engage your team
- You invite your team to do the survey and book the CPI review
- We take care of the rest - analysis, synthesis and recommendations
- We send you a PDF of the CPI results in advance of the review
- We give you the CPI tour, facilitating a structured discussion of results
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